Returns Policies

Australia Return Policy

Client Product Satisfaction guarantee

A 30-day money-back guarantee is offered on all Meraki M products to all Clients (including Preferred Clients). A signed and fully completed Product Return Form must accompany a product return. Return shipping fees are non-refundable. Please allow four to six weeks for processing. Promotional products and gift items may not be available for replacement, and may, at Meraki M’s discretion, be exchanged for an item of equal value.

The product guarantee applies only to clients and preferred clients who order from Meraki M through Independent Consultant, an Meraki M replicated website or directly from Meraki M.

The 45-day money-back guarantee is in addition to other rights and remedies, which are available under the Australian consumer law. Where a product does not comply with a statutory guarantee, both clients and Meraki M Independent Consultants may be entitled to a replacement or a full refund and for compensation for any other reasonably foreseeable loss or damage (in some circumstances).


Independent Consultant Return Policy

Meraki M Independent Consultants who certify that they are purchasing product for personal consumption purposes only have the benefit of the same return policy as is extended to Clients and Preferred Clients (see Client Product Guarantee Policy above). Exchanged products, unlike returned products, will not result in a reduction of Qualifying Volume or other sales benefits.

Subject to any right available under the Australian Consumer Law, Meraki M Independent Consultants shall not be entitled to return inventory (as distinguished from products purchased for personal or family use) or Business Aids that they personally purchased from Meraki M for a refund unless the Meraki M Independent Consultant is voluntarily or involuntarily terminating his or her business relationship with Meraki M, or the Meraki M Independent Consultant's renewal is due and the Meraki M Independent Consultant has elected not to renew. Inventory being returned must be accompanied by the Meraki M Independent Consultant's written and signed letter terminating, or stating his or her intention not to renew, as an Meraki M Independent Consultant and a fully completed Product Return Form.