SHIPPING POLICY

Meraki M Shipping Policy

Revision Date: Feb 2021

Contact us at info@meraki-m.com

SHIPPING & DELIVERY

 Physical goods 

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. 

Domestic Orders - We will attempt to dispatch your goods via the most efficient courier within 1-2 working days; however on the very rare occasion that goods are unavailable or items run out of stock you will be updated and delivery may take a little longer. In normal circumstances please expect delivery to take between 1-7 business days (depending on your location).

Please note that we can not be held responsible for items that are left unattended by the courier company through ‘Safe Drop’ or with ’Authority to leave’ or similar. Once an item states ‘Delivered’ on our tracking system, you must take up any enquiries with the courier directly as we have limited information at this point. If you have issues with parcels that have been stolen on your property even when left in a location deemed to be ‘Safe’ by a courier we recommend getting the parcel delivered to an alternate or work address where you know someone will be home.

We are not to be held responsible for items that are damaged or lost by by the specific courier in transit due to neglect or damage by their postal handling.

We can not be responsible if an item is delivered to the wrong address due to incorrect entry from customer. This must be taken up with courier.

If you wish to query a delivery please contact us at info@meraki-m.com

COVID-19 POLICY UPDATE - Our courier partners have made temporary changes to their delivery process to keep customers and delivery teams safe. Our courier partners are currently experiencing a higher volume than usual, Couriers are working hard to clear all backlog and deliver your items as soon as possible. Thank you for your patience. We are not to be held responsible for delayed or lost items by couriers. For more information please contact us on info@meraki-m.com